FAQ
About Us & Authentic
Louis & Laura Store™ is the top 10 designer luxury bag procurement service company in Asian countries, We source relatively affordable prices from different authorized outlet around the world.
Our passion is assured our customer get it the favorite item with affordable prices and authentic.
Cancellations
Once an order is placed, the sale is final and cannot be altered or cancelled.
Shipping & Delivery
TRACKING YOUR ORDER
An tracking number notification will be sent to you via email or phone number as soon as your order is arriving to your shipping country. Once your order has shipped, a shipment confirmation email with tracking information will be sent to your email or phone number.
Please allow up to 5 business days for order processing and verification, and an additional 10-15 business days for delivery. Business days do not include Saturdays, Sundays, or holidays. Prices displayed on the website are exclusive of taxes.
Malaysia MYR 10 / west - MYR 15 / east
Singapore SGD 20
Thailand THB 250
Hong Kong HKD 35
enjoy shipping special rate are deducted from other miscellaneous charges.
We cannot and will not change or intercept a package to alter the delivery. We will only ship to address provided at checkout. Orders with incorrect billing information or requiring additional verification will be delayed.
Sales Items
All sale items, discounted and promotional merchandise, including sales in which any discount/promo codes are used are FINAL SALE and are ineligible to be returned or exchanged.
Returns & Exchanges
Louis & Laura Store™ does not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.
Payment
We accept payments by SPLIT (Installment) or FPX Credit Card (Visa, Mastercard, American Express, and Discover) via SenangPay.
We carry out pre-authorization checks on your payment card to ensure there are sufficient funds to fulfill the transaction.
Quantity Limits
Due to the limited quantities of certain products, at this time we can only sell one style per specific products that apply.